Wonder Wash

We attempted to use the dryer but found it was faulty. When we called the provided number to report the issue, we were shocked and disappointed by how the matter was handled. Instead of calmly guiding us through possible solutions, the person on the line repeatedly mentioned that he had already credited the machine with $2 and that we should simply continue using it. While we understood the solution, the dismissive attitude and abruptness—including hanging up on me when I asked for a calmer and clearer explanation—were unacceptable. The issue wasn’t about the $2; it was about the manner in which the situation was handled. Hearing, “I’m on holiday right now, what do you want me to do?” from someone representing the business left a very poor impression. This experience has left me questioning whether this laundry service is dependable, as it suggests that customers may be left to resolve issues on their own or be subject to the owner’s mood at the time. Overall, it was an unprofessional and disappointing experience. Update: We checked before drying another batch, but no credit had been applied. It’s not about the $2—it’s about basic honesty and respect. Totally unprofessional; I won’t be returning.

Nearly scammed my mother out of $10 when their coin machine wasn't giving out $1 coins. The owner then had the audacity to ask for a $1 admin fee to PayNow my mother back. Luckily, my mother scolded them and got her $10 back without the admin fee. Seriously? Their own machine's problem and they still want to charge an admin fee???

One of my favorite laundry shops! Highly recommended because not only does it do wonders for my clothes, sofa cushion covers, and heavy weighted curtains, the customer service is impeccable too! Just a couple of months ago, I WhatsApped their mobile number at an ungodly hour of 11:30 pm because I only discovered that one of my blouses was missing after I had left their shop 6 hours ago! I was pleasantly surprised that the shop replied to my message, and by the following morning, they messaged me again to inform me that they had found my blouse - which I had left inside the machine after washing. I was so grateful that my blouse was found and literally sprinted to the laundry shop to retrieve it. I am extremely grateful that the shop took my request seriously and even went the extra mile to find my blouse for me! Kudos to the management for running the business so professionally and with such excellent customer service! I will continue to patronize this branch! Thank you so much for your help! Updated 10th February 2022: Felt so disappointed and annoyed by my latest and last trip to this laundrette, which we have been visiting for the past few years once every few months for washing duvets and heavy-duty items such as curtains and sofa covers. Of late, however, the detergent smells so bad that it left a trail of very strong and pungent perfume on our laundry, and we were left choking and sneezing whenever we came into contact with the towel, etc. We were shocked by such cheap-smelling fragrances used in detergents at the outlet that we had to immediately rewash at another laundrette because we couldn't accept the strong stench left on all our stuff, which subsequently caused our home to reek of the same foul stench as well. Nasal irritation from their detergent's pungent fragrance made family members at home so uncomfortable that it triggered sneezing and even runny noses. We also observe that their dryers don't seem to be functioning well for quite some time. For 2 bedsheets and 3 thick bath towels placed in the dryer for 20-30 mins, our towels were still damp to the touch. It is a sheer waste of money to visit this laundrette. This is probably the last time we are visiting this outlet for our laundry. Not recommended anymore.